Terms & Conditions

Last updated: April 2026

1. Who We Are

PawHavenEssentials is an online store specializing in premium supplies for cats and dogs. For any question, email us at admin@pawhavenessentials.com.

2. Orders

Any order placed on pawhavenessentials.com constitutes a sales contract. A confirmation email is sent as soon as your payment is validated.

3. Prices & Payment

All prices are shown in US Dollars (USD). We accept major credit and debit cards (Visa, Mastercard, American Express), processed securely through Dodo Payments with 256-bit SSL encryption.

4. Shipping

United States & Canada: 8–15 business days. Free shipping on orders over $49; a flat shipping rate applies below that amount. A tracking number is emailed to you as soon as your order ships.

5. Returns & Refunds

You have 30 days from delivery to request a return. Items must be returned unused and in their original packaging. Refunds are issued within 14 days of receiving the returned item.

6. Satisfaction Guarantee

Every order is covered by our 30-day money-back guarantee. If you are not satisfied, contact us and we will make it right.

7. Privacy

Your personal data is used solely to process your orders and support your experience on this website, as described in our Privacy Policy.

8. Contact

Questions about these terms? Email us at admin@pawhavenessentials.com.